Anvil AI Solutions
Privacy policy
Last updated September 27, 2026
This policy explains how Anvil AI Solutions (“Anvil,” “we,” or “us”) handles personal information when you visit try-anvil.com, contact us, or use our business workspace and connected services.
1. Who we are and when this policy applies
Anvil AI Solutions is based in Nashville, Tennessee, and provides operating software for landscaping businesses. We handle website inquiries, account administration, and service operations as described here.
When a business customer puts customer, employee, property, or job information into Anvil, that business determines why the information is used and who may access it. We process that workspace information to provide the service for the business. Its agreement with us and its own privacy notices also apply. If your information was supplied by a business using Anvil, contact that business first; we can help route your request.
This policy does not cover independently operated websites or services that you visit through our links. Their own privacy policies apply to their processing.
2. Information we collect
Information you provide. Names, business and contact details, messages, booking information, and support correspondence when you contact us or request a walkthrough. Account information includes your email, profile information, organization membership, and invitations.
Workspace information. Information entered, imported, uploaded, or connected by your business: customer and supplier contacts, property addresses and access instructions, opportunities, estimates, jobs, schedules, crew assignments, inventory, purchasing records, financial records, notes, conversations, photographs, documents, and associated activity records. These records may include personal information about people who do not have an Anvil account.
Connected-service information. Account identifiers, authorization credentials, selected calendar events, availability, channel messages, and related records needed for the connections your business enables.
Call information. When a phone-agent feature is enabled, this can include the caller’s number, information provided during the call, recordings or transcripts, call metadata, summaries, and resulting appointments or follow-up records.
Technical information. Session information, browser and device characteristics, requested pages, timestamps, network information, error reports, and service logs generated when the website or workspace is used.
3. How we use information
We use information to authenticate users, administer workspaces, store and display records, run requested integrations and AI features, coordinate appointments and handoffs, respond to inquiries, provide support, troubleshoot errors, measure website usage, prevent misuse, and meet applicable obligations.
Workspace information is made available according to the business’s configuration and authorized workflows. A company administrator may manage members, permissions, connections, and records. Only provide information you are authorized to share and that is relevant to the work.
4. Connected accounts
Google. Google sign-in supplies identity information such as your name, email address, and profile image. Sign-in alone does not give Anvil access to Gmail, Drive, Contacts, or Calendar. A separately authorized Google Calendar connection can list calendars, read selected events and availability, and create, update, or delete events for scheduling and synchronization. Connection credentials and linked event records support continued access.
Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Google user data is used for the connected features you authorize, not for advertising.
Microsoft and Slack. Optional connections process account, calendar, event, channel, message, and related information within the permissions granted and the workflows enabled. Your business should review the requested permissions and select the relevant calendars or channels.
You can revoke access through the provider’s account settings or disconnect supported integrations in Anvil. Revocation stops future access through that authorization; it does not by itself delete records previously imported into the workspace.
5. AI features and phone agents
When an AI feature is used, the relevant prompt, instructions, uploaded content, and workspace context may be sent to the provider that performs that task. Examples include assistant responses, call handling and summaries, and Landscape Studio image generation. Responses and resulting records may be saved in the workspace.
The information involved depends on the requested feature. Image generation may process a submitted property photograph and design instructions; an assistant may process the conversation and records needed to answer a request. Review generated outputs before using them for customer commitments or operational decisions.
Businesses enabling call recording or AI phone agents are responsible for appropriate caller notices and permissions for their use. Callers can contact the business that operates the number about its recording and retention practices.
8. Retention and deletion
Account and workspace data remain while your business’s workspace is active. Under our existing retention policy, when a workspace is closed or an account deletion is requested, associated data is deleted within 30 days and purged from backups within 90 days, except where a record must be retained to meet a legal obligation.
A request concerning an individual account does not automatically remove all business records that mention that person. We coordinate workspace requests with the appropriate business administrator and consider the scope of the request, applicable obligations, and other people’s rights. Disconnecting an integration and deleting previously synchronized data are separate actions.
9. Security and processing locations
We use technical and organizational measures intended to protect information, including encrypted transport, authentication, and workspace access controls. No system or transmission method can be guaranteed completely secure. Protect your credentials and tell us if you suspect unauthorized access.
Anvil operates from the United States. Providers may process information in the United States or other locations according to their service configuration. Applicable privacy protections can differ by location. Contact us about processing locations and any contractual requirements for your workspace.
10. Your choices and privacy requests
Depending on your location and applicable law, you may have rights to request access, correction, deletion, or a copy of your personal information, and to object to or restrict certain processing or withdraw consent where processing relies on it. Some requests are subject to exceptions. Where provided by applicable law, you may appeal a denied request or complain to your privacy regulator.
Email eliot@try-anvil.com with the request, the email associated with your account, and the relevant business or workspace. Do not send passwords or unnecessary sensitive documents. We may ask for information needed to verify your identity or an authorized agent’s authority, and respond within applicable time limits.
For information a business customer controls, contact that business’s administrator first. If you contact us directly, we may refer the request to the business or help it respond. You can also manage browser storage and revoke third-party authorizations through the relevant provider.
11. Children’s information
Anvil is a business service and is not directed to children under 16. We do not knowingly collect their personal information. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.
12. Changes and contact details
We update the date on this page when this policy changes. Where required, we will provide additional notice or obtain consent before a material change in how information is used. The version applicable to your use should be read alongside your business’s agreement and notices.
Anvil AI Solutions
Nashville, Tennessee, United States
eliot@try-anvil.com